50050 Privacy Policy — How We Protect Your Information
User privacy is our priority. This Privacy Policy explains how the 50050 platform collects, uses, stores, and protects the personal information of users in Malaysia. By using this platform, you agree to the practices described in this policy.
Effective date: 1 January 2026. This policy may be updated from time to time.
Types of Information We Collect
When you register or use the 50050 platform, we collect various categories of information to ensure our services function properly and securely. The information collected includes:
- Account information: Full name, date of birth, email address, mobile number, and password (stored in encrypted form).
- Identity verification information: Copies of identity documents required for account verification (KYC) to meet legal compliance requirements.
- Payment information: Transaction details in MYR, including payment methods used such as local e-wallets and bank transfers. Full card or bank account numbers are not stored by the platform.
- Device and browser information: IP address, device type, operating system, browser type, screen resolution, and other technical information collected automatically when you access the platform.
- Usage data: Records of in-platform activity, including games played, bet amounts, session duration, and navigation preferences.
- Cookies: Session data and preferences stored locally on your device to enhance the user experience.
How Your Information Is Used
50050 uses the information collected for legitimate and transparent purposes. Specifically, your information is used to:
- Creating and managing your user account, and securely processing login requests;
- Processing deposits, withdrawals and other financial transactions in MYR;
- Verifying user identity to comply with legal requirements related to anti-money laundering;
- Providing customer support and responding to enquiries submitted through support channels;
- Sending important notifications related to your account, security, or changes to our terms and policies;
- Analysing platform usage patterns to improve service quality and user experience;
- Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
50050 will not use your personal information for third-party marketing purposes without your prior consent.
Cookies & Session Tracking
The 50050 platform uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The cookies we use fall into several categories:
- Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
- Preference cookies: Saving your preferences such as display language and page layout settings.
- Analytics cookies: Collect anonymised data on how users interact with the platform to help us understand navigation patterns and improve the overall design.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some platform features. Continued use of the 50050 platform is considered consent to the use of essential cookies.
Data Storage, Security & Information Sharing
Data Retention: All user personal information is stored on secure servers using industry-standard encryption. Data is retained for as long as your account is active or as required to fulfil relevant legal obligations.
Security Measures: 50050 implements multiple layers of technical and organisational security, including data encryption in transit and at rest, strict access controls, continuous system monitoring and regular security audits.
Third-Party Sharing: 50050 does not sell or rent users' personal information to third parties. Your information may only be shared in the following circumstances:
- With trusted payment service providers to process your MYR transactions;
- With legal authorities or regulators when required under applicable Malaysian law;
- In emergency situations where disclosure is necessary to protect the safety of a user or others.
All third-party service providers working with 50050 are bound by strict confidentiality agreements.
User Rights & How to Contact Support
As a 50050 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: You may request corrections to any inaccurate or outdated information in your account.
- Right to Erasure: You may request deletion of your account and personal data, subject to our legal obligations to retain certain records.
- Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we process your data.
Policy Changes: 50050 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via in-platform notifications or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact Us: If you have any questions about this privacy policy, or wish to submit a request regarding your personal data, please contact the 50050 support team at [email protected]. You may also refer to FAQ section us for further information.
Still Have Questions About Your Privacy?
The 50050 team is here to help you understand how your data is protected. Visit the FAQ section for quick answers, or register an account to enjoy the platform with full confidence.